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Simple Shapes Return and Exchange Policy

 

We want you to know that we care!  That being said, please understand that we work tirelessly to make sure the product we make is of the highest quality. All of our products are Made to Order so we actually make it just for YOU! If you would like to return or exchange any part of your order, please see our Return policy here.

 

Wall Decal and Sticker 30 Day Return and Exchange Policy:

1) Returns and Exchanges must be authorized within 30 days of original purchase date.

2) Returns and Exchanges are only valid within the United States.

3) Items must be in New Condition in the original packaging.

4) All Custom Orders, Custom Color Orders (If you select the "custom colors" option on the product page) , and Custom Size orders are not eligible for Return or Exchange.

5) Wall Decals and Stickers that do not stick to the wall due to an incompatible paint or heavy texture are not eligible for Return or Exchange.  see FAQ#7

6) Sample Wall Decals and Sample Color Charts are not eligible for Return or Exchange.  

7) All Returns and Exchanges must be authorized by a Simple Shapes team member and have a Returned Merchandise Authorization number (RMA#)

8) The RMA# must be clearly written on the outside of the package being returned.

9) Returns with an RMA# will be issued a full refund minus the original shipping and handling costs within 10 business days of the receipt of the return.

10) Refunds are issued to the original form of payment. 

11) Return shipping must be paid for by the customer.

12) An RMA# is valid for (10) business days from the date of authorization.  The product must be sent back and received by Simple Shapes within that time frame.

13) You may use any shipping method to send the product back to us, however we highly recommend using a trackable and insured shipping method.   We are unable to accept authorized returns if they show shipping damage upon arrival, however if you insure the package, the shipping company can take care of it. 

 

Wallpaper Return and Exchange Policy:

1) Because every sheet of Simple Shapes Peel and Stick Wallpaper is made to order (made especially for you!), we are unable to accept Returns. 

2) Simple Shapes accepts one time Exchanges IF the wallpaper item is in new and unopened condition.

3) Exchanges must be authorized within 15 days of original purchase date.

4) Exchanges are only valid within the United States

5) Custom Orders, Custom Color Orders (any product title that states Custom), Custom Sized Orders are not eligible for Return or Exchange.

6) Wallpaper sheets that do not stick to the wall due to an incompatible paint or heavy texture are not eligible for Return or Exchange. see FAQ#7

7) Sample Wall Decals and Sample Color Charts are not eligible for Return or Exchange.

8) All Exchanges must be authorized by a Simple Shapes team member and have a Returned Merchandise Authorization number (RMA#)

9) The RMA# must be clearly written on the outside of the package being exchanged.

10) An RMA# is valid for (10) business days from the date of authorization.  The product must be sent back and received by Simple Shapes within that time frame.

11) You may use any shipping method to send the product back to us, however we highly recommend using a trackable and insured shipping method.   We are unable to accept authorized exchanges if they show shipping damage upon arrival, however if you insure the package, the shipping company can take care of it.